Rating of 1.14 out of 5 Unique ID (3304705868)
Guests Name: Anonymous was travelling as Family with older children
Good stuff: The hotel is located within a walking distance to the train station and to some interesting tourist places in Rome.
Bad stuff: The hotel needs renovation, and the front desk staff need to be trained, especially on client orientation. The hotel room is too small for 4 persons, and the outlook of the room looked so gloomy. The elevator is outdated and need to be checked for security purposes.
Overall: We had expected the hotel we selected from the Website is worth the money. We also expected that all the hotels included in the Website have been certified for its cleanliness, client-oriented staff, comfortable accommodation, etc. We had the following bad experience in dealing with the hotel staff. When we checked-in at the hotel, we were told that our credit card could not be used to pay the hotel accommodation. The hotel staff at the front desk told us that since we only stayed for one night at the hotel we were not allowed to use the credit card, and that if we did not pay the hotel accommodation during the check-in period, we had to find other hotels to stay, and our reservation would be cancelled. We were impolitely treated by the hotel staff on the day we checked in.